Privacy Policy

Effective Date: 20.03.2022

Last Updated: 20.03.2024

Chisto Cleaning Services (“we,” “us,” or “our”) is committed to protecting the privacy of our
clients in accordance with Alberta’s Personal Information Protection Act (PIPA) and the
federal Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy
Policy explains how we collect, use, disclose, and safeguard your data when you use our
services, including through our website, booking forms, and marketing activities.

By using our services, you agree to the terms of this Privacy Policy.

We collect only the personal information necessary to provide our services, including:

name, phone number, email address, and service address;
billing and payment information;
details about the cleaning service requested;
feedback or communications you provide to us.

We may also collect non-identifiable information through our website (e.g., cookies, analytics) to improve our services.

2. Purpose of collection

We collect and use your personal information to:

Provide cleaning services and respond to your requests.
Issue quotes and schedule appointments.
Send service reminders, confirmations, and follow-up communications.
Process payments and issue receipts.
Improve our services through feedback and analysis.
Send promotional offers (only if you have opted in).

3. How we collect personal information

We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information in the following ways:

Directly from you

Over the phone, via text message, email, third-party messaging platforms, or in person.

Via our website

Through forms such as “Service Request” and “Quote” forms. We also use cookies, web beacons, and Google Analytics to improve website performance. Information from Google Analytics is not provided to us in a personally identifiable format.

Via our applications (if used)

Through service requests, activity logs, and analytics provided by Apple’s App Store or Google Play.

4. Consent

By using our services and/or submitting your information, you consent to our collection, use, and disclosure of personal information as described in this policy. Consent may be express or implied.

You may withdraw your consent at any time, except where legal or contractual obligations require otherwise. Withdrawing consent may limit our ability to provide services to you.

5. Children’s privacy protection

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you are under 18, you may use our services only with the supervision and consent of a parent or guardian.

6. How we share your information

We do not sell personal information.

We may share your information with:

employees or contractors providing cleaning services to you;
service providers who help us operate (e.g., payment processors, IT support);
government or law enforcement if required by law.

Any third party we work with is required to protect your information and use it only for the purposes we specify.

7. Data security

We take reasonable measures to safeguard your personal information against loss, theft, and unauthorized access. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Access and updates

You have the right to access the personal information we hold about you and request corrections.

To do so, contact us at:

Email: chisto.cleaner@gmail.com

Phone: +1 564 733 7012

9. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, it is securely destroyed.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact us