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Terms
Last Updated: May 20, 2026
By booking or using our services, you agree to the terms outlined below.
1. SCOPE OF SERVICES
Chisto Cleaning provides cleaning services according to the scope of work agreed upon at the time of booking.
The price and estimated duration of the service depend on the size and condition of the property, level of cleaning required, and agreed scope of work.
If the actual condition of the property is significantly different from the information provided at the time of booking, the price or scope of work may be adjusted with the client's agreement.
2.ADDITIONAL SERVICES
Work that is not included in the originally agreed scope may require an additional charge.
This may include excessive dirt, post-construction cleaning, excessive pet hair, heavy clutter, additional rooms or areas, or other work not included in the original booking.
Whenever possible, the client will be informed of any additional cost before the additional work is performed.
3. PAYMENT
Payment is due immediately after the cleaning is completed, unless otherwise agreed in advance.
Payment may be made by e-transfer, credit or debit card, or another agreed payment method.
The client is responsible for paying the full amount due for the service on time.
If payment is not received, Chisto Cleaning may suspend future services until the outstanding balance is paid.
4. ACCESS TO THE PROPERTY
The client is responsible for providing safe and timely access to the property at the scheduled service time.
If the Chisto Cleaning team arrives at the scheduled time but cannot access the property because the client is unavailable, a key is not provided, an access code does not work, or for another reason within the client's control, a $50 lockout/no-show fee will apply.
5. CANCELLATION OR RESCHEDULING
The client must provide at least 24 hours' notice to cancel or reschedule a cleaning appointment.
If an appointment is cancelled or rescheduled less than 24 hours before the scheduled service time, a $50 late cancellation fee will apply.
In cases of emergencies or unexpected circumstances, Chisto Cleaning may consider a cancellation or rescheduling request on a case-by-case basis.
6. PETS AND SAFETY
The client must inform Chisto Cleaning in advance about pets and any conditions that may create a safety risk for our employees.
If a pet may behave aggressively or unpredictably, the client is responsible for keeping the pet safely secured during the cleaning.
Chisto Cleaning may refuse or stop a service if the working environment is considered unsafe.
7. PROPERTY AND DAMAGE
Clients are encouraged to safely store cash, jewelry, important documents, and other valuable or fragile items before the cleaning begins.
If the client believes that damage occurred during the cleaning, they must notify Chisto Cleaning within 24 hours after the service and, whenever possible, provide photos and details of the damage.
Chisto Cleaning is not responsible for normal wear and tear, pre-existing damage or defects, fragile or worn materials, or other conditions that existed before the cleaning.
8. COMPLAINTS AND SERVICE QUALITY
If the client is not satisfied with the cleaning service, they should contact Chisto Cleaning within 24 hours after the service and provide details of the concern.
Chisto Cleaning will review the concern and, at its discretion, may offer a re-clean of the affected area or another reasonable solution.
9. HAZARDOUS CONDITIONS
Chisto Cleaning may refuse work involving biohazardous materials, needles, human waste, dangerous chemicals, serious pest infestations, significant mold, or other hazardous conditions.
Such work may require a specialized service provider.
10. PHOTOGRAPHS
For quality control and documentation purposes, Chisto Cleaning may take photographs of certain areas of the property before or after a cleaning service.
Photographs will not be used for advertising or public purposes without the client's separate consent.
11. PERSONAL INFORMATION
Chisto Cleaning may collect and use information necessary to book and provide services, including the client's name, contact information, property address, and booking details.
Personal information will be handled in accordance with applicable laws.
12. LIMITATION OF LIABILITY
Chisto Cleaning takes reasonable care to provide safe and professional cleaning services.
To the extent permitted by applicable law, Chisto Cleaning is not responsible for indirect or consequential losses.
To the extent permitted by law, any liability directly related to a specific cleaning service will be limited to the amount paid for that service.
13. DIRECT HIRING OF STAFF
The client agrees not to directly hire or solicit employees or subcontractors of Chisto Cleaning whom the client was introduced to through the company during the period of service and for 12 months after the last service.
14. RIGHT TO REFUSE OR STOP SERVICE
Chisto Cleaning may refuse or stop a service if the working environment is unsafe, hazardous conditions are present, the client or another person behaves aggressively or abusively, or there are repeated unpaid balances.
15. CIRCUMSTANCES BEYOND OUR CONTROL
Chisto Cleaning is not responsible for delays or inability to provide services due to circumstances beyond the company's reasonable control, including extreme weather, emergencies, fire, flooding, evacuation, road closures, or similar circumstances.
In such cases, the parties may agree on a new service date.
16. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of the Province of Alberta and the laws of Canada, to the extent applicable.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
CLIENT ACCEPTANCE
By confirming a booking after receiving these Terms & Conditions, the client confirms that they:
- have received these Terms & Conditions;
- have had an opportunity to read and understand them;
- agree to these Terms & Conditions; and
- understand that these Terms & Conditions apply to the cleaning service booked with Chisto Cleaning.
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